Care begins with the material

Store jewelry separately in a dry place and follow the approved instructions supplied for the exact metal, stone, pearl, finish, and construction. Avoid assuming one cleaning method is safe for every object.

Inspection

Settings, clasps, articulation, fit, and surfaces can change through wear. The final service program should recommend inspection intervals appropriate to the object and how it is worn.

What a warranty may cover

The approved warranty should state whether it addresses verified defects in material or workmanship, the remedy available, the claim process, and who pays transport or insurance.

What requires assessment

Wear, impact, loss, unauthorized alteration, improper care, stone damage, chain damage, sizing changes, and prior repairs cannot be classified from a generic policy. The atelier should inspect before determining options and cost.

Resizing and alteration

Eligibility depends on construction, material, stone placement, prior work, and the scale of change. Do not promise that every ring or object can be resized.

Heirloom and third-party objects

Work on pieces not made by the atelier, or on supplied stones, should begin with condition review and written scope. Pre-existing weakness and uncertainty must be documented.

Request an assessment

Use the contact page to describe the object and issue. Do not ship an item until secure instructions, insurance, destination, and any evaluation terms are confirmed.